Resources

Build Relationships to Avoid Bad Customers

When it comes to avoiding potential disagreements, late payments and problems with bad customers in your business, superior customer service and establishing trustworthy customer relationships are critical. If a discrepancy does happen to arise, a strong relationship with effective communication can eliminate time consuming disagreements and save your company time and money.Keep in mind that building trust with your... read more

Getting Customers to Pay On Time

It can be tiresome and frustrating if you have customers that routinely pay late or require several repeat invoices to respond to a payment request. Often times getting a customer to pay on time or bad debt recovery requires clear, communication from day one. Setting expectations for your customers and providing them with effective tools consistently greatly decreases the... read more

Stay A Step Ahead of Customers – Debt Recovery Solutions

I’m going to start this story with a typical small business scenario. The hero of our story is Gus the plumber who services your average metropolitan area and has been in business for five years.Gus has five employees that include two master plumbers, two plumber’s helpers and one secretary. He is constantly upgrading certifications, equipment and tools so he... read more

Debt Collection Tips

Debt collection is one of the most difficult and time consuming tasks in business. It also can be one of the most unpleasant times in a business relationship. Though you may have a fee schedule or even a debt payment plan in place, sometimes customers neglect their accounts and pay little, late or not at all.One effective way to... read more

What Makes Bad Customers?

Can a customer turn into a Bad Customer? What makes up a Bad Customer?Sometimes the customer just doesn’t want to pay. They may have the funds to cover the bill, they may have been happy with your services, but they just don’t want to pay. Some people think they can get away with not paying and that they deserve... read more

Bad Debt Recovery

Bad debt recovery, uncollectable debts, non-payments by customers - these are issues every business has to deal with, because cash flow is the oxygen of every business.Bad DebtBad debt is generally defined as debt from a credit sale that the creditor is unable to collect. Debt becomes bad debt when the creditor has made all reasonable efforts to collect... read more

Past Due Accounts

We all know that when an invoice or account is not paid by the due date it is past due. The common phrase companies use is “if you are having trouble paying your bill, please contact us.” This demonstrates that the business truly wants to help the individual out if possible. Other statements read more like termination of services:... read more